An Overview of IT Service Management

An Overview of IT Service Management

OK 2nd last post lets go.

This article really does give an overview of IT service management and the various frameworks available as described in the title. After reading it and viewing the information regarding which which frameworks are being adopted, "If we use ISO 9000 as a surrogate for the future adoption of the ISO/IEC 20000 standard, the forecast is for exponential growth in the adoption of ISO/IEC 20000." Where can I buy shares in a company the does ITIL testing or ISO certification the article almost looks like and investment advertisement. Or should I be developing my own frame work to sell\print money?

The article does outline some graet stats that should how the effectiveness of adopting a ITSM strategy can help a business for example "In 2000, target response time for resolving Web incidents at Caterpillar IT was 30 minutes -- but it hit that goal only30 percent of the time. After Caterpillar implemented ITIL, its IT providers hit the benchmark more than 90 percent of the time. In addition, Caterpillar has been able to grow its business exponentially in the past five years with only 1 percent increase in its IT budget."

I think some form ITSM frame work should be adopted if you in the business of IT, the benefits are well worth the effort.