Taming the Help Desk

Taming the Help Desk

I  think possibly this is the best article yet. First of I'm astounded such a small team can manage and support so many staff and students! This article first addresses a lot of issues that affect geeks in a tech role to a management role. The language used is informal and very friendly and gets the point across,  From addressing your Geek appearance to transitioning to managing staff some great ideas are expressed.

A key point discussed I can relate to was knowing when to speak and when to shut up as typically there is the overly quite geek or obnoxious geek who doesn't know when to shut up. I have meet a few of these(obnoxious geeks) in my time and they drive me nuts yet still I am a little jealous at there abilities to express themselves even if most of what they are say is crap! as I tend to be the overly quiet geek and miss my opportunity, there's room for improvement.

A lot of decision in the article goes on to describes setting up a help desk, hiring a staff then managing and keeping up moral in the team. Lots of useful ideas advice to come in handy and that hopefully I can apply in the future, some where, some time, at some service desk.