Implementing IT Service Management: A case study focussing on critical success factors.
Wow big read for the last review paper. Initially from reading the introduction I thought this would be an interesting paper to read. Just past the introduction there is large amount about the IT Service management frame work ITIL and other frame works. I gave these sections a miss.
The paper was a little to detailed for my liking next it goes on about the Research question, method how the data was analyzed then finally gets into the actual project its self or so I thought as this point I find myself at the conclusion.
Conclusion
Even with full support from senior management when implementing ITIL there is a lot more you need for success. You need good organization, a change in culture through your organization and focus through out the organization.
Read the start and finish of this article and you will get the main gist of it as it is a little to long and detailed if you already have some knowledge of ITIL, saving your valuable time for something else.
On a side note google should really implement a word count into blogger this would help sucnificantly when trying to fill out 200 words on a review paper post.
end.
